✨ COVID-19 UPDATE: Hey bestie! We’re still taking orders, but there may be delays due to lockdown level 4 in Auckland, click here for more info.✨

COVID FAQ

Can I still place an order? 

Yes you can! However keep in mind there may be delays due to level 4 restrictions. 

Why can’t you ship under level 4 restrictions?

We would LOVE to see your lockdown creations with BBB products, but unfortunately as per guidelines set out by the government, only essential goods can be sent under level 4. This is  punishable up too a $10,000 fine, we also think it is important to keep our customers safe and minimise the spread.

When will my order be shipped? 

All orders made during Auckland’s Level 4 lockdown will be packed and processed ready for pick up as soon as level 3 or it is safe and advised to do so earlier.

Can I get an update on my order? 
Of course! We will always send emails when your order is shipped. Feel free to contact us if you have any other questions. 
Can I cancel my order?
You have up to 10 hours to cancel. Please contact us as soon as possible to cancel your order. Unfortunately we can't cancel orders after this time frame as they will already be processed.