Shipping and returns
Do you ship internationally?
Yes we do! But please note there are current delays with international shipping up to 4 weeks on top of original time frame due to Covid-19. Import and tax varies by country, this is the buyers responsibility.
What is your processing time?
Processing time usually takes 1-4 business days, Shipping days are Monday, Wednesday and Friday.
How much is shipping?
Shipping will be calculated by weight at the checkout, please see shipping method information below.
3-10 business days* please note any packages sent via standard post have minimal tracking, therefore by selections this method you agree that Beauty by Bibby will not be held liable for any mishandled or non delivered packages once they are sent out.
1-3 business days* includes full tracking with an aim of overnight post.
All timeframes are a guideline set by NZ post, please allow extra time when ordering during sale periods or holidays.Do you accept returns?
Unfortunately due to health reasons we are unable to accept returns on beauty products, please choose carefully as we do not offer returns or exchanges for change of mind. However if you receive the wrong or a faulty/damaged product please contact us immediately.
How long does shipping take?
Within NZ 1-7 business days depending on selected method. This is only an estimated time frame set by NZ post and can vary.
International 5-15 working days. This is tracked on departure and arrival.
***Please allow additional time and expect delays due to Covid-19.